At The Turtle Tribe, orders are processed within 5 business days (excluding weekends and holidays) after receiving your payment confirmation email.
We offer flat shipping rates which are applied at the checkout.
Deliveries are made from 8:30am on Monday-Friday.
We ship with Australia Post and other local courier services. To keep costs down we do not offer tracking on every parcel. At our discretion we may apply tracking to your parcel and/or require a signature upon delivery as proof of receipt.
Thanks for purchasing our products at The Turtle Tribe.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be unopened and in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If the product is faulty you have the right under Australian Consumer Law to a refund or replacement. Please contact us to arrange a suitable solution.
Please note bamboo toothbrush handles can be susceptible to mould if stored incorrectly. Bamboo toothbrushes must be stored in a dry non-humid location prior to use, and kept dry between uses. Stored and used this way, bamboo toothbrush handles will not go mouldy.
If anything is unclear or you have more questions feel free to contact our customer support team at firstname.lastname@example.org or by mail at 5/9 Shoebury St, Rocklea Q 4106